As a valued patient at Medeecal, you and your family shall have the following rights.

You are requested to fully understand and practice all your rights. If, for any reason, you are unable to understand them, please contact our customer service manager for any help including providing an interpreter (if required).

1. Receive impartial care and respect for your personal values and beliefs from all staff without discrimination.
2. Receive comprehensive medical care aiming at reaching proper medical diagnosis and treatment of your condition and/or illness and/or injury.
3. Know the identity (Name & Specialty) of the physician responsible for your care.
4. Receive comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatments, probabilities of treatment success or failure, therapy advantages and disadvantages, possible problems related to the treatment and expected results of ignoring the treatment in a simple, comprehensible manner.
5. Provide an interpreter if the language presents a barrier to understanding details of your comprehensive medical care.
6. You have the right to have a person of one’s own gender present during certain parts of a physical examination, treatment or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed
7. Participate in your care decision-making. Medeecal encourages patients, parents or legal guardians to participate in planning and implementing the treatment with nurses and physicians.
8. Obtain a medical report and a copy of medical test results from the Medical Records Section (upon your request), for which Medeecal could charge you.
9. Expect privacy during the performance of all examinations, procedures, and treatment.
10. Choose the treating team doctor (upon availability and upon operational needs).
11. If you happen to refuse the treatment, the treating doctor must inform you of the  medical consequences of the same.
12. You have the right to refuse examination or follow-up of your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, they must have your prior permission to attend your case discussion, examination and treatment.
13. Be protected during your treatment from any physical, verbal or psychological assault.
14. Have a family member or guardian as an escort, depending on your availability, and your health status. However, due to medical reasons, certain units don’t allow this.
15. Receive a complete explanation of causes and/or reasons in case you are transferred to a care center, consequent obligations (financial and administrative, if any) and alternatives.
16. Complain, suggest and comment on services to a customer service manager or via the following mediums.
    • In person – verbal
    • In person – written
    • Website
17. Regular feedback shall be taken to determine the levels of satisfaction of complainants with the complaints-handling process. Detailed feedback of the complainant is taken for resolution of the same.
18. All queries/concerns are acknowledged within 24 hrs and communication of the resolution, within 5 working days.
19. You have the right to get appropriate assessment and management of pain through well-known therapies and get all the necessary information in this regard.
20. If you are asked to participate in a medical research, you have the right to give a written consent or refuse. You also have the right to end your participation at any time for any reason. This will not compromise the quality of medical services provided to you.
21. Get a second opinion within or outside Medeecal without fear of compromise to your care.
22. To express spiritual/religious/cultural beliefs, provided they do not interfere in consultation safety/privacy/operations. These will be considered by the medical staff.
23. Full disclosure of the cost of health services and information related to all the services provided by the facility.

As a valued patient at Medeecal, you and your family have the following responsibilities:

1. Respect Medeecal rules and regulations.
2. Show consideration for others and deal with the staff with respect.
3. Respect the privacy and comfort of other patients.
4. Provide complete and accurate information about present complaints, past illnesses, previous hospitalization, treatments and any known drug allergy.
5. Follow the treating doctor’s instructions.
6. Take responsibility for refusing or not following the treatment plan, after being informed about the potential consequences of this decision.
7. Avoid delay in taking an appointment as soon as it is requested by the doctor.
8. Attend the appointment on time. If you want to cancel it, inform us, at least 24 hours in advance.
9. Respect the priority given to emergency cases.
10. Observe safety regulations.
11. Mentally imbalanced patients must always be accompanied by a family member or a guardian.
12. Ensure that financial obligations are fulfilled promptly (if any).
13. Provide requested samples and attend medical your check-up on time.

You must keep a copy of this form and verify the recipient’s official identity. Medeecal management is not responsible for any consequences resulting from non-adherence to the above instructions.